Privacy Policy

We value the trust you place in us and recognize the importance of secure transactions and information privacy. As a digital information provider,” of “RLV LifeSciences” stands strongly committed to respecting and protecting online data and information of people who interact with “” through various internet-enabled devices or “mediums,” either as a user (information seeker) or a solutions provider (business entities and representatives). This Privacy Policy describes how RLV LifeSciences and its affiliates (collectively “RLV we, our, us”) collect, use, share or otherwise process your personal information through the website, its mobile application, and m-site (hereinafter referred to as the “Platform”).

While you may be able to browse certain sections of the Platform without registering with us. Your personal information will primarily be stored and processed in India and may have data protection laws that are different from those that apply in the country in which you are located. By visiting this Platform, providing your information or availing out product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the terms of service and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

This Privacy Policy statement is an electronic record in the form of electronic contract in terms of “Indian Information Technology Act, 2020” and rules formulated thereunder (subject to prospective revisions and amendments) and does not require any physical signature or seal. The terms “WE”/ “US”/ “OUR”, mentioned in this statement hereby refer to “” wherein “You”/ ‘Your”/ “Yourself”, refer to anyone who visits our website or uses any of our services.

Those who interact with our website or use any of our services are strongly advised to read this privacy policy statement carefully. In case of any form of non-agreement with this privacy policy statement, one must immediately stop using the website and its allied services. This privacy policy statement is also subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Overview of Treatians.Com 

Treatians.Com is an Indian medical facilities search portal where the website and all its allied services are managed, operated and run by RLV LifeSciences. Treatians.Com strives to serve as a central repository of information around medical professionals, institutions, registered medical practitioners, pharmacists, hospitals and medical facilities in India. With the help of various Hospital, Institutes and specialities we also aim at providing offering medical facilities and treatments to patients. 

The motto of Treatians is to provide medical facilities by connecting a patient with hospitals, Medical Institutes and Specialists for treatment.

Collecting your personal information 

In general, you can visit our website without having to provide your personal information during which time you remain anonymous and at no time can we identify you. To fully use our website though, you will need to register on with a user account and log on with your username and password. Once you provide your personal information, you are no longer anonymous to us.  

The user registration is done through our online registration form, where you may be required to provide us the following:

  • Personal information, such as your name, email address, and phone number
  • Demographic information, such as your age, gender, and location
  • Medical information, such as your medical history, allergies, and current medications
  • Payment information, such as your credit card number and billing address

as indicated on the forms throughout the app.  

In the online registration form, there are also fields marked as optional or mandatory and you can respond to them accordingly. You always have the option to not provide information by choosing not to use a particular service or feature on the Site. To avail some features and services on our website, you may provide us with your registered user ID.  

We may also automatically track certain information about you based upon your behaviour on our site. We use this information to analyse trends, administer the site, track user request movements and gather broad demographic information to better understand, protect and serve our users.  

The aforementioned information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your device and browser information, your IP address, your geographic location, time-zone and language preferences.  

Use of cookies 

We also use external data collection tools such as ‘cookies’ on certain pages of the platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. ‘Cookies’ are small files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. We offer certain features that are only available through the use of a ‘cookie’.  

We also use cookies to allow you to enter your passwords less frequently during a session. Cookies can also help us provide information that is targeted to your overall interests. Most cookies are ‘session cookies,’ meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case, you may not be able to use the full functionality of the website.  

We only use cookies for your convenience in using our website and not for obtaining or using any other information about you. We do not control the use of cookies by third parties. If you choose to buy or sell on the site, we collect information about your buying and selling behavior. If you are a seller, we also collect some additional information, such as a billing address, banking information, other payment instrument details and tracking information from cheques or money orders.  

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback for other users, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information as specific to you.  

If you register for the site on another web site or use a website providing a service for or a web site that helps facilitate your activity on the site, that web site may provide personal information about you and your transactions back to us.

Information through third-parties 

In addition, we also collect and store your user and personal information linked to your various social media accounts (Facebook and Google account) which you use to sign in to our website or connect with to access any of our products or services. By signing into our platform through your social media channels, you express your consent to our collection, storage and usage of your information that you make available to us, through these social media channels, in lieu with this privacy policy statement.  

The information collected through these social media channels may not be limited to any information made public by your social media account, the information which the social media channels share with us, or the information disclosed during the sign-in process. You are advised to check your social media channels’ privacy policy about how they use and share your data when you connect your account with any other website or services.  

We may also allow some third parties, on behalf of “RLV,” or its affiliates to display some advertisements on our website. These third parties may collect information like your visits, activities, and interactions with the site.

Processing and using your personal information 

The purpose of the information that we collect through various technologies like cookies and pixel tags, is to enhance your overall user experience with our website. We also process the information, which may or may not be limited to –  

  • To keep you informed with tailored ads based on your activities and interaction with our website. While filtering ads, we do not associate an advertiser with sensitive tags like race, religion, creed, health or sexual orientation.
  • To inform you about our own services and products along with services and products from third-parties, offer customer support, make special offers and personalized suggestions and to also inform you about various events, news and updates based on your preferences that may be of interest to you. 
  • To upgrade your user experience on our website by analysing and diagnosing technical glitches on our platforms and addressal of your queries and concerns around any service or product which you may come up with. 
  • To notify you with surveys and marketing communications or facilitate programs and initiatives from us or third-parties which we feel is in your interest.  
  • To implement strict security checks by identifying security breaches, viruses and eliminate all fraudulent and illegal activities by initiating strict actions against the same.  
  • To help the communications and advertisements coming from our third-party service providers and advertisers to reach out to their target audiences. Although no personal information is disclosed for these purposes without user consent, if you interact and click on such advertisements, the advertiser may assume that you meet its eligibility criteria.  
  • To help third-party associates and advertisers to analyze the outreach, effectiveness of their advertisements to understand the type of people who interact with and use their services, apps or websites

Sharing of information

At, we never rent, sell or share your information to other people or non-affiliated parties. We only do so only to provide you with the services or products you have requested or some other activity where and when we have your permission to do so. Furthermore, we may also share your information for the following purposes under given scenarios:  

  • We may share your information with our trusted partners and affiliates under confidential agreements, to help us communicate better about offers from and our partners. These partners, though, at no given time have the authority to use your information independently.  
  • also reserves the right to share your information to government agencies or any other law enforcement agency entitled under law to obtain user information to investigate or initiate legal proceedings pertaining to illegal and fraudulent activities, potential threats to the physical safety to any person, violations of “’s” policies and terms of use or as otherwise, specified/required by the law. 
  • We may also use your information in response to legal process and court orders to exercise our legal rights and defend ourselves against legal claims.   
  • We also share your information with hospitals/Institutes and doctors for the purpose of providing treatment based on your interaction and browsing activities on our website or against your expression of interest towards any specific requirement. These institutions may further reach out to or contact you to further the process or cater more information to you around the said purpose. These medical institutions are well informed that they can use the information only for purposes which involve addressal of user queries and dissemination of related information around the same. However, how these institutions further use your information, is something which is not regulated by and cannot be held responsible for. These medical institutions have their own set of “privacy policies”, which has no liability or responsibility.  
  • To any advertisement or services provided by a third-party which you click or interact with on, we do not provide or share any personal information with the advertiser or the service provider. However, by clicking or interacting with such advertisements and services, the advertiser or service provider may deem that you consent and fulfil its targeted eligibility criteria thereafter.  
  • On its platform, may use financial service providers like banks, merchants, payment gateways, etc, to allow you to make payments for various services on our platform. Our platform also allows you to save your credentials to facilitate quicker payments and smoother transactions in the future. For the same, we may share your relevant information as required or necessary to the service provider. Noteworthy is the fact that the payments and financial transactions on our platform are entirely in accordance with the policies and terms and conditions of these third-party service providers. Hence, cannot be held responsible at any given point for delays and failure of payments or any other such issue pertaining to transactions on

Links to External Sources

Platform may contain links on its pages, which redirect users to some external websites. These links can commonly be found in the form of CTA’s and advertisements, blogs, content sponsorships, vendor services, social network, etc, which are related to user interests. However, the genuinity or relevancy of information provided by these external sources or third-parties, is something which has no control over and cannot be held accountable for the same. also does not endorse the content on these external sources and holds no responsibility for objectionable, misleading or unlawful content made available to users by these “external sources”. 

Noteworthy is the fact that once you click on these links or advertisements and leave our website, we have no kind of control on the external website which you have voluntarily chosen to visit., at no such instance shall be responsible for the protection of data or information which you provide to such external websites and sources while visiting them, since these external websites and sources do not come in the purview of this privacy policy statement. While visiting these external sites, you should carefully read their respective privacy policy and terms of use to understand your rights and protect your interests.

Information Storage and Security 

At security of all your information is of utmost importance to us and we lay a really strong emphasis on the same. Apart from securing your information from unauthorized access, usage, disclosure or alteration, we also ensure stringent data security measures in sync with industry standards and as mandated by the law to safeguard your information.   

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Once your information is in our possession we adhere to strict security guidelines in compliance with the (Indian) Information Technology Act, 2000, protecting it against unauthorized access.  

While we do enforce the strongest of measures to ensure user information and data security, you acknowledge that the internet and computer networks are not fully secure and we cannot provide absolute assurance regarding the security of your personal information. Therefore, you must acknowledge that for any loss of your personal information and data which you share with us, you cannot hold us responsible, at any given time. 

Intellectual Property Rights 

All the digital content that is available on the’s website which includes texts, images, site layout, photographs, software’s and other similar digital material is the sole intellectual property of RLV. For any given commercial or non-commercial purposes, the use of’s trademarks and logos is strictly prohibited under intellectual property laws.  

However, any digital content including texts, images, graphics, logos, icons, data, audio and video clips and links of third-parties available on or the information or content related to hospitals and medical institutions which are collected from the public domain and are available for fair usage, are for informational and identification purposes only and do not identify as the intellectual property of the company. Furthermore, the content which is downloaded from the website does not pass on the rights or title to use it for commercial use. 

The Liability Umbrella 

To any user or visitor, shall not be liable to any legal contracts pertaining to issues caused by any other party.

To steer clear of any loss, ambiguity or misinformation, we strongly advise to double-check every such information available on the website before taking it into consideration. Furthermore, Treatians does not promote any kind of malicious or harmful software or websites on its platform. However, for any loss or damage caused by external links or sources, cannot be held accountable. 

Children information 

Use of is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18, you cannot buy or sell any items on the Site. If you wish to purchase or sell an item on the Site such purchase or sale may be made by your legal guardian or parents who have registered as users of the Site. 

Access or change your personally identifiable information 

Platform allows all its users to consistently update their personal information. Registered users can access, correct, modify as well as delete the data that has been initially delivered to us. Your information is only stored with us as long as your account is active or as thereby needed to provide you with necessary and relevant services or usage of our products.  

However, to protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on, your registered user ID and Password are required in order to access your profile information. 

Your Consent and Obligations 

By using the Site and/ or by providing your information, you acknowledge our use of your personal information in the manner as set out in this Privacy Policy. Any changes to our privacy policy will be communicated through our website at least 10 days in advance of implementation. Name and address of the entity collecting and retaining your information shall be the contracting entity stated in the Terms of Service.  

For using our website and services, you also acknowledge that all your information supplied to us by you is out of free will and in accordance with the local territorial laws as applicable. Non-compliance with our terms of use and privacy policy may compel us to remove your information from our systems and apparently disrupt some of our services provided to you. 

Legal Requests 

We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, identify fraudulent activities and defend other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we may (and you authorize us to) disclose some of your personal information as is reasonably necessary to respond to subpoenas, court orders, or other legal process.  

We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our “Terms or Privacy Policy” and respond to claims that an advertisement, posting or other content violates the rights of a third party, or protect the rights, property or personal safety of our users or the general public. 

Importantly, any legal proceeding or legal conflict shall be governed by Indian Laws and all pertaining disputes shall have the exclusive jurisdiction of the courts of Maharashtra. 

Change in Privacy Policy 

We reserves the rights to update, change or modify this privacy policy statement at any given time and as per needs. The revised policies shall come into effect immediately from the time of their publishing on the website. Users are advised to keep visiting this digital privacy policy statement regularly to keep up with the latest privacy policy updates, if any. Your continued usage of our website and other platforms deems your unacceptable acceptance.  

Grievance Redressal 

For any concern, questions or confusion regarding any of our services or the usage or sharing of your personal information, you can reach out to the grievance redressal member on the contact details given below: 

If you have a query, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at the contact information provided above.